Nature of Service

All services offered on our platform are digital in nature. Once the service, access, or digital deliverable is activated, delivered, or made available to the customer, it is considered used.

Refund Eligibility

A refund may be considered only under the following circumstances:

• Payment has been successfully deducted, but the service or access has not been activated.
• There is a technical failure or system error from our end that prevents the service from being delivered as promised.
• Duplicate or excess payment made due to a technical issue.

In such cases, customers must contact our support team within a reasonable time with valid proof of payment.

Non-Refundable Cases

Refunds will not be provided in the following situations:

• Partial or complete usage of the service after activation.
• User error, incorrect information provided by the customer, or misuse of the service.
• Change of mind after purchase or activation.
• Delays or issues caused by third-party services, internet connectivity, or devices beyond our control.

Cancellation Policy

Once a digital service has been activated or access has been granted, cancellation requests will not be accepted.

For services not yet activated, cancellation may be reviewed on a case-by-case basis.

Refund Processing

If a refund request is approved, the amount will be processed within 5–7 business days and credited back to the original payment method used at the time of purchase. Processing time may vary depending on the bank or payment gateway.

Contact & Support

For any refund-related queries or concerns, customers are encouraged to contact our support team through the official communication channels mentioned on our website.